Privacy Policy

Information We Collect

Depending on how you use our website, we may collect the following information.

Customer Information

When you create an account or place an order, we may collect:

• Email address
• Discord username
• Billing information
• Account credentials
• Order history

Job Applications

When applying to join DigiTela Studios, we may collect:

• Full name
• Email address
• Discord username
• CV or resume files you upload
• Portfolio, Roblox game, or GitHub links you provide
• Any additional information you voluntarily provide during the application process

Automatically Collected Information

When visiting our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• General website usage statistics

This information is collected through our own privacy-focused analytics system and essential website technologies.

How We Use Your Information

We use personal information to:

• Create and manage customer accounts
• Process and fulfil orders
• Communicate regarding purchases
• Process payments
• Respond to customer support requests
• Review job applications
• Improve our website and services
• Detect fraud, abuse, or security threats
• Comply with legal obligations

Legal Basis for Processing

Where the UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)

Payments

Payments are processed using trusted third-party payment providers.

Depending on your chosen payment method, your payment information may be processed by:

• PayPal
• Stripe
• Your banking institution (for bank transfers)

DigiTela Studios does not store full payment card details on its own servers.

Third-Party Services

Our website integrates with several third-party services to provide our products and operate our business, including:

• Roblox
• Discord
• Cloudflare
• PayPal
• Stripe

These providers process information in accordance with their own privacy policies.

Bot Protection

Our contact form and job application form are protected by Cloudflare Turnstile, which checks that a submission comes from a person rather than an automated script. To make that assessment, Turnstile may collect information about your browser, your device, and your interaction with the page.

This check runs whenever one of those forms is submitted. Cloudflare processes the information it collects in accordance with the Cloudflare Turnstile Privacy Policy.

Cookies

DigiTela Studios only uses cookies that are necessary for the operation and security of our website.

These cookies are required for features such as:

• User authentication
• Account login
• Security
• Session management

We also use our own analytics system to understand website performance. Our analytics are designed to minimise the collection of personal information wherever possible.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary:

• With payment providers to process transactions
• With cloud hosting and infrastructure providers
• With legal authorities where required by law
• During business restructuring, mergers, or acquisitions

Data Retention

We retain personal information only for as long as necessary.

Our general retention periods are:

• Customer accounts: retained while the account remains active.
• Order records and invoices: retained for up to 7 years to comply with UK accounting and tax obligations.
• Job applications: retained for up to 12 months after the recruitment process unless a longer retention period is required by law or consent is provided.
• Analytics data: retained for up to 24 months.
• Support communications: retained for up to 3 years after the issue has been resolved.

Information may be retained longer where required by applicable law or to establish, exercise, or defend legal claims.

Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area.

Where this occurs, we ensure that appropriate safeguards are implemented in accordance with the UK GDPR and EU GDPR.

Children's Privacy

DigiTela Studios is intended for individuals aged 13 years or older.

We do not knowingly collect personal information from children under the applicable minimum age required by law. If we become aware that such information has been collected, we will delete it as soon as reasonably practicable.

Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with your local data protection authority

To exercise your rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us: